Do you feel that you should create a new and unique system with each and every client and truly believe that doing so provides value? What if, instead, you created a process for your new and existing clients – from empowering your team to assist and setting standards for the ‘right’ way to answer a client call, to constantly setting expectations with your clients on what it is that you’re doing for them?
Listen in as Matthew and Micah share why having processes in place when bringing in a new client allows you and your team to truly provide the most value to your clients. They also share why you need to remember that everything you do is fresh and new to a client and how little things can add up to make a big difference.
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