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What You'll Learn In Today's Episode:

  • Exceptions Shouldn’t Become the Rule: Advisors should be cautious about deviating from established procedures too often, as it can lead to inefficiency and confusion.
  • Honesty and Self-Reflection are Crucial: Advisors sometimes deceive themselves by claiming they never deviate from their processes when, in reality, they do.
  • Defined Systems Enable Flexibility: Having well-defined systems and processes in place can actually enable advisors to make exceptions when necessary. These systems provide a foundation of efficiency that allows for flexibility in handling unique situations.
  • Client-Centered Approach: Advisors should prioritize meeting their clients’ needs while being mindful not to make such exceptions the norm.
  • Empathy and Exceptional Service: Exceptional service and empathy can strengthen client relationships and positively impact people’s lives.

Micah and Matt are ready for some confessions in today’s episode about exceptions to the rules. And how, by having well-defined systems, you can also have more flexibility when needed. Micah’s sharing two recent situations: a lengthy client meeting and another outside the office – both exceptions to his regular appointments. While these instances seem extraordinary in an office focused on systems and processes, they serve as a testament to the importance of client-centricity and going the extra mile. Listen as they share the profound impact advisors can have on their clients’ lives.

Resources In Today's Episode:

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