What You'll Learn In Today's Episode:

• Empathy is crucial in client meetings.
• Understanding client retention metrics is essential.
• Navigating difficult conversations requires patience and empathy.
• Learning from experienced advisors can enhance skills.
• Personal experiences can help build empathy with clients.

In the latest episode of The Perfect RIA, Matt and Micah discuss what truly makes or breaks client relationships in financial advising – and surprise, it’s not your fancy financial jargon or market predictions. They reveal why empathy is the key to transforming good advisors into trusted lifetime partners for their clients. This is a wake-up call for advisors who might be too focused on spreadsheets while missing the human element; client retention metrics go hand-in-hand with mastering the art of emotional intelligence. Success isn’t just about crunching numbers – it’s about asking the right questions and actually listening to the answers.