The Art of Firing Clients
What You'll Learn In Today's Episode:
- Set communication expectations for your practice and review them regularly.
- Clients should be able to question your advice without frustration.
- Determine what the non-negotiables in your client relationships are.
- Once you fire a client, never go back.
In this week’s Follow Up Friday, Amber Kuhn recaps a discussion between Matt and Micah about one of the most challenging aspects of running a financial advisory practice: knowing when—and how—to fire clients. The episode dove into practical strategies for managing client expectations, beginning with establishing clear communication policies. When clients challenge advice, it often signals that the advisor hasn’t communicated effectively. However, when clients repeatedly refuse to follow critical advice that could “blow up the financial plan,” advisors may need to consider whether the relationship remains viable.
