What You'll Learn In Today's Episode:

  • Tracking net client flow is essential for understanding client relationships.
  • Clients need to feel valued and understood to appreciate advice.
  • Self-reflection is necessary to identify issues in client relationships.
  • Asking questions fosters empathy and deeper connections with clients.

In this week’s recap, Amber Kuhn highlights the often-overlooked foundation of successful financial advising: genuine client relationships. While industry expertise matters, Matt and Micah shared Monday that empathy trumps technical knowledge when it comes to client retention. Tracking net client flow in 2024 isn’t just about celebrating new additions – it’s about understanding why clients leave and addressing the root causes.

They tackled the delicate balance between “graduating” ill-fitting clients and confronting uncomfortable truths about advisor shortcomings and shared their approach to client questions. Rather than viewing inquiries as challenges to defend against, they reframe them as opportunities for deeper understanding.

Resources In Today's Episode:

Recommended Podcast

Encore Episode: What Is The Perfect RIA?

Matthew and Micah will be sharing the background story as to why they started The Perfect RIA and the reasons they came together to help you through your financial advisory journey.

See More

Navigating The M&A Landscape With Jessica Polito [Episode 310]

Just keep doing what you’re doing

See More

Encore episode – Double Your Practice

Matthew will share how to double your success in the four areas of practice success.

See More

Contact Us